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FAQ

How can we help you?

faq

How do I know if my project is appropriate?

PayDo considers all requests from EU companies and, after verification, will be able to provide you with an answer about further cooperation.
At the moment, we have no restrictions on the exclusion of projects on any grounds or type of legal business. At the same time, we will not be able to consider the request if the country of registration of your company or the place of residence of persons who are registered as beneficiaries/managers are included in the list of sanctioned countries and FAFT (a detailed list is presented in the section on the reasons for rejection of the project).
To obtain information, you need to go through the verification of your account and project.

Merchant account (business)

Refunds and chargebacks

What refund is? How to initiate a refund? What is a chargeback?

Merchant account and project verification

How do I know if my project is appropriate? How long does the consideration process take?

Project payment methods

Available payment methods for the project Why was my project rejected?

Project integration

Json Web Token (JWT) How to connect (integrate) a website with paydo.com? How can I test the integration with my project? When creating a payment, I receive the message “Project for this public key is not verified”, what should I do? Is it necessary to have an SSL certificate on the website for accepting payments? Where can I find the private and public key? We are not receiving IPN notifications. Can the card data entry form be shown on our website? Why am I not showing all included payment methods when I try to make a payment? Where can I find technical documentation for integration? Where can I see a sample integration code? Do you have a sandbox in the system for making test payments? When receiving an IPN request, an empty array is received Is it possible to immediately redirect the user to the chosen payment method bypassing the payment method selection page? How can I generate notifications for my site? Where can I find a description of the PayDo connection protocols? How can I check actual payment notifications? Can you write a plugin for my site? What is SSL support? What is a Merchant account? How to apply for a merchant account and verify a project? Checkout page Common questions How do I know if my project is appropriate? How long does the consideration process take? Why was my project rejected? What is a Merchant account? How to apply for a merchant account and verify a project?