Our website using cookies
We use cookies to optimize site functionality and give you the best possible experience. By using our website, you’re agreeing to the collection of data as described in our Cookie Policy.


How can we help you?


How to initiate a refund?

In order to request for a refund, go to the “Payment History” section and use the filters in the menu on the right and find the required payment:

  1. Click the “Details” button;
  2. Click on the required refund type – partial or full (the buttons are in the upper right corner, above the transaction amount);
  3. In case you want to make a partial refund, please enter the desired amount and click the “Refund” button;
  4. A refund request will be sent for review. Once the request has been reviewed, you will receive a status notification.