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FAQ

How can we help you?

faq

How to initiate a refund?

In order to request for a refund, go to the “Payment History” section and use the filters in the menu on the right and find the required payment:

  1. Click the “Details” button;
  2. Click on the required refund type – partial or full (the buttons are in the upper right corner, above the transaction amount);
  3. In case you want to make a partial refund, please enter the desired amount and click the “Refund” button;
  4. A refund request will be sent for review. Once the request has been reviewed, you will receive a status notification.