How can we help you?
Popular questions: verification, integration, money transfers
How to initiate a refund?
In order to request for a refund, go to the “Payment History” section and use the filters in the menu on the right and find the required payment:
- Click the “Details” button;
- Click on the required refund type – partial or full (the buttons are in the upper right corner, above the transaction amount);
- In case you want to make a partial refund, please enter the desired amount and click the “Refund” button;
- A refund request will be sent for review. Once the request has been reviewed, you will receive a status notification.