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FAQ

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faq

What is a chargeback?

Chargeback is an act in which a client applies for a refund of their funds directly to the bank. Chargeback can occur for several reasons: payment processing error or fraud.
In case of confirmation of the chargeback, the payer is refunded 100% of the cost of the goods. Payment method commission is not refundable. Also, the merchant will be charged a fine for each operation – from 20.00 USD.
The main chargeback reasons:

  • Fraudulent operation – payment from the card that the cardholder did not make;
  • Payment was debited from the card twice;
  • A certain amount was debited from the card that does not correspond to the purchase amount;
  • The product/service has not been received;
  • The product received is defective or damaged;
  • Non-conformity of goods or non-provision of services in full.

List of Chargeback requests and their status is available from Merchant profile under “Merchant” => “Transactions” => Chargebacks area of the menu section:
What is a chargeback?

Merchant account (business)

Refunds and chargebacks

What refund is? How to initiate a refund? What is a chargeback?

Merchant account and project verification

How do I know if my project is appropriate? How long does the consideration process take?

Project payment methods

Available payment methods for the project Why was my project rejected?

Project integration

Json Web Token (JWT) How to connect (integrate) a website with paydo.com? How can I test the integration with my project? When creating a payment, I receive the message “Project for this public key is not verified”, what should I do? Is it necessary to have an SSL certificate on the website for accepting payments? Where can I find the private and public key? We are not receiving IPN notifications. Can the card data entry form be shown on our website? Why am I not showing all included payment methods when I try to make a payment? Where can I find technical documentation for integration? Where can I see a sample integration code? Do you have a sandbox in the system for making test payments? When receiving an IPN request, an empty array is received Is it possible to immediately redirect the user to the chosen payment method bypassing the payment method selection page? How can I generate notifications for my site? Where can I find a description of the PayDo connection protocols? How can I check actual payment notifications? Can you write a plugin for my site? What is SSL support? What is a Merchant account? How to apply for a merchant account and verify a project? Checkout page Common questions What refund is? How to initiate a refund? What is a chargeback? How to initiate a refund by a customer?