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FAQ

How can we help you?

faq

What is a Merchant account?

Merchant account is a verified Business account with confirmed project verification application. With PayDo EU Merchant account you get access to the widest range of online payment options using convenient API (via Hosted page or Server to Server) or using popular plugins to your project.
For eligible EU companies, we offer direct merchant accounts with European acquirers. While most of the businesses model is supported by us, to some types of businesses additional conditions may apply.
In case your business is not eligible, PayDo checkout will be offered as an alternative.

Merchant account (business)

Refunds and chargebacks

What refund is? How to initiate a refund? What is a chargeback?

Merchant account and project verification

How do I know if my project is appropriate? How long does the consideration process take?

Project payment methods

Available payment methods for the project Why was my project rejected?

Project integration

Json Web Token (JWT) How to connect (integrate) a website with paydo.com? How can I test the integration with my project? When creating a payment, I receive the message “Project for this public key is not verified”, what should I do? Is it necessary to have an SSL certificate on the website for accepting payments? Where can I find the private and public key? We are not receiving IPN notifications. Can the card data entry form be shown on our website? Why am I not showing all included payment methods when I try to make a payment? Where can I find technical documentation for integration? Where can I see a sample integration code? Do you have a sandbox in the system for making test payments? When receiving an IPN request, an empty array is received Is it possible to immediately redirect the user to the chosen payment method bypassing the payment method selection page? How can I generate notifications for my site? Where can I find a description of the PayDo connection protocols? How can I check actual payment notifications? Can you write a plugin for my site? What is SSL support? What is a Merchant account? How to apply for a merchant account and verify a project? Checkout page Common questions How do I know if my project is appropriate? How long does the consideration process take? Why was my project rejected? What is a Merchant account? How to apply for a merchant account and verify a project?