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FAQ

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faq

What refund is?

Refund is the operation of canceling the payment made and refunding the funds to the payer. The funds will be returned via the payment method (credit card, for example) that was used to make the payment.
Refunds can be full or partial.
Full refund – 100% of the cost of the goods/services is returned to the payer. Also, upon return, a commission for the operation will be charged from the merchant according to Pricing. Starting at 0.5 USD, depending on the industry, risk level and the merchant’s sales volume.
If funds were debited from the payer’s card by the issuing bank (for example, in the case of currency conversion), then these funds will not be taken into account in the refund and will not be returned to the card.
Partial refund – up to 100% of the value of the goods is returned to the customer. Until the full amount of the transaction has been reimbursed, multiple partial reimbursements can be made. Payment method commission is not refundable. Also, for each partial refund, the merchant will be charged a commission for the operation according to Pricing. Starting at 0.5 USD, depending on the industry, risk level and the seller’s sales volume.
List of Refund requests and their status is available from Merchant profile under “Merchant” => “Transactions” => Refunds area of the menu section:
What refund is?

Merchant account (business)

Refunds and chargebacks

What refund is? How to initiate a refund? What is a chargeback?

Merchant account and project verification

How do I know if my project is appropriate? How long does the consideration process take?

Project payment methods

Available payment methods for the project Why was my project rejected?

Project integration

Json Web Token (JWT) How to connect (integrate) a website with paydo.com? How can I test the integration with my project? When creating a payment, I receive the message “Project for this public key is not verified”, what should I do? Is it necessary to have an SSL certificate on the website for accepting payments? Where can I find the private and public key? We are not receiving IPN notifications. Can the card data entry form be shown on our website? Why am I not showing all included payment methods when I try to make a payment? Where can I find technical documentation for integration? Where can I see a sample integration code? Do you have a sandbox in the system for making test payments? When receiving an IPN request, an empty array is received Is it possible to immediately redirect the user to the chosen payment method bypassing the payment method selection page? How can I generate notifications for my site? Where can I find a description of the PayDo connection protocols? How can I check actual payment notifications? Can you write a plugin for my site? What is SSL support? What is a Merchant account? How to apply for a merchant account and verify a project? Checkout page Common questions What refund is? How to initiate a refund? What is a chargeback? How to initiate a refund by a customer?