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What refund is?
Refund is the operation of canceling the payment made and refunding the funds to the payer. The funds will be returned via the payment method (credit card, for example) that was used to make the payment.
Refunds can be full or partial.
Full refund – 100% of the cost of the goods/services is returned to the payer. Also, upon return, a commission for the operation will be charged from the merchant according to Pricing. Starting at 0.5 USD, depending on the industry, risk level and the merchant’s sales volume.
If funds were debited from the payer’s card by the issuing bank (for example, in the case of currency conversion), then these funds will not be taken into account in the refund and will not be returned to the card.
Partial refund – up to 100% of the value of the goods is returned to the customer. Until the full amount of the transaction has been reimbursed, multiple partial reimbursements can be made. Payment method commission is not refundable. Also, for each partial refund, the merchant will be charged a commission for the operation according to Pricing. Starting at 0.5 USD, depending on the industry, risk level and the seller’s sales volume.
List of Refund requests and their status is available from Merchant profile under “Merchant” => “Transactions” => Refunds area of the menu section: