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FAQ

How can we help you?

faq

How to accept an incoming bank payment?

To accept an incoming bank transfer is required a verified account.

If you want to accept payment using personal bank details, you need to provide them to the sender of the payment. The requisites can be found on the Bank Details page.

To accept a payment in EUR – use “Individual IBAN details”.

To accept payments in EUR, GBR, RUB use multicurrency details – “Bank details” block.

If you are going to receive and send funds via multicurrency requisites – always indicate the payment reference. It guarantees the payment will be processed timely. The payment reference is easy to find – it is the last line of your multicurrency requisites.

You can accept and send payments in any currencies, but if the currency is not supported by PayDo, the payment amount will be converted into the available currency at the rate of the issuing bank.

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Frequently, to confirm an incoming bank transfer, it is necessary to provide documents confirming the payment: an agreement or contract, an invoice, a shipping document. What kind of document is needed? The manager will inform you in the Tickets section or via email linked to the account.

If the requested document is not provided, we will not be able to confirm and accept your payment. The funds will be returned to the sender.