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FAQ

How can we help you?

faq

How to find that the payment was made?

The history of money transfers you can find on a List of Transfers page.

All transactions are grouped by type: in separate tabs, outgoing and incoming bank transfers, funds transfers between PayDo users, debiting of account maintenance fees and operations to replenish your wallet are displayed.

For each of the transactions, you can monitor all the detailed information as well as the status of the payment.

Incoming and outgoing bank transfers, account replenishment transactions always have the status “Accepted”.

If the status of the operation is different, the payment has not yet been provided or has not been successfully completed. You can find full information on each operation, as well as the marks of managers who checked payments, in the payment details.

Transfers between PayDo clients and account service fees do not have statuses. They are instant (do not require additional time to verify/send the payment) and are always successful, i.e. completed.

If you use a merchant account and accept payments to your project (site), you can find a list of all operations and their statuses in the Transactions tab. If the payment status is “Accepted”, the operation is successful. You can find full information on each payment in its details.