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FAQ

How can we help you?

faq

How to top up the account with bank details?

To top up the account with a bank transfer is only available if the account is verified.

To accept a payment in EUR – use “Individual IBAN details” block on the Top Up wallet page.

To top up your account in other currencies, use the multicurrency details – the “Bank details” block on the Top Up wallet page, the “By bank details” tab.

You need to enter these details when creating an outgoing transfer in your bank (any bank whose services you use). The payment will be processed by the bank as a regular outgoing payment. Upon successful payment processing, funds will be credited to your PayDo account. You can check the processing time of the payment with your bank.

Documents for confirmation of payment for account replenishment by PayDo are needed only if you replenish your account in one payment for an amount exceeding USD 100,000.00 or if you are making a payment from outside the EU, EEA.

If you are going to receive and send funds via multicurrency requisites – always indicate the payment reference. It guarantees the payment will be processed timely. The payment reference is easy to find – it is the last line of your multicurrency requisites.

You can accept and send payments in any currencies, but if the currency is not supported by PayDo, the payment amount will be converted into the available currency at the rate of the issuing bank.

It is important to indicate the valid IBAN when sending payments. If one enters irrelevant requisites – we will send money to the wrong receiver and You will be debited the payment for the operation. Also, always check that your Payment reference is correct and always include/submit it when using a multi-currency account.