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FAQ

How can we help you?

faq

How to accept an incoming bank payment?

To accept a payment, you need to provide a sender with your IBAN details. The requisites can be found on the Bank Details page. Next to selected IBAN details click “Download as PDF”.

  • To accept a payment in EUR only – use “Individual IBAN details”.
  • To accept payments in EUR, GBP, or AUD use multi currency shared details – “Bank details” block.

It is important to indicate the payment reference if you are going to receive and send funds via multi currency shared requisites. It guarantees the payment will be processed timely. The payment reference is a part of your multicurrency requisites and located in the last line of the bank details box.
You can accept and send payments in any currencies, but if the currency is not supported by PayDo, the payment amount will be converted into the available currency at the rate of the issuing bank.
Frequently, to confirm an incoming bank transfer, it is necessary to provide documents confirming the payment: an agreement or contract, an invoice, a shipping document.
What kind of document is needed? The manager will inform you in the Tickets section or via email linked to the account.
If the requested document is not provided, we will not be able to confirm and accept your payment. The funds will be returned to the sender.