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FAQ

How can we help you?

faq

How to change email?

Due to the security reasons email change option is available by creating a request to our support team. To change to a preferable email address, please create a ticket through your PayDo profile or contact us at [email protected].
You will need to attach a photo of yourself with an identity document and a piece of paper. You have to write down the date of creation of the ticket or letter and your actual and new email address on the sheet.

Virtual banking (eWallet) account

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication?

E-wallet and money transfers

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances? How to contact PayDo customer support? How to close a PayDo account? Email notifications configuration How to change email? How to set-up a two-factor authentication? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password?