How can we help you?
How to close a PayDo account?
To close an account, please, create a ticket through the “Tickets” or “Overview” sections of the main menu or leave a message in contact us form.
After verification of the information, the support department will let you know about further steps to deactivate the account.
The service of closing certain account types is paid. You can familiarize yourself with the additional information on the Pricing page, at the “Closing an account at the request of the client” section.
In some cases, access to the PayDo account may be blocked for compliance reasons. It happens when we detect illegal activity on the client’s side, including fraud or many complaints about services not provided.
In this case, after blocking the account, one of our managers contacts the client to clarify all the questions. When the situation is resolved, access to the blocked account will be restored.
If the account is blocked by the security staff, the client will be charged a fine, starting at 300 EUR, depending on the type of account. You can find more information about fines on the Pricing page.