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FAQ

How can we help you?

faq

How to close a PayDo account?

To close an account, please, create a ticket through the “Tickets” or “Overview” sections of the main menu or leave a message in contact us form.
After verification of the information, the support department will let you know about further steps to deactivate the account.
The service of closing certain account types is paid. You can familiarize yourself with the additional information on the Pricing page, at the “Closing an account at the request of the client” section.
In some cases, access to the PayDo account may be blocked for compliance reasons. It happens when we detect illegal activity on the client’s side, including fraud or many complaints about services not provided.
In this case, after blocking the account, one of our  managers contacts the client to clarify all the questions. When the situation is resolved, access to the blocked account will be restored.
If the account is blocked by the security staff, the client will be charged a fine, starting at 300 EUR, depending on the type of account. You can find more information about fines on the Pricing page.

Virtual banking (eWallet) account

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication?

E-wallet and money transfers

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances? How to contact PayDo customer support? How to close a PayDo account? Email notifications configuration How to change email? How to set-up a two-factor authentication? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password?