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FAQ

How can we help you?

faq

How to contact PayDo customer support?

PayDo clients with the registered account may create a ticket in the “Tickets” or “Overview” section of the left-hand main menu. When creating a ticket, please, choose the relevant department you want to ask for assistance.
How to contact PayDo customer support?
If you are not a PayDo client, you are welcome to send a request at [email protected] or leave a message in contact us form.
If you have a unique business model, our Sales Department will be happy to review your case and offer the best-customized payment solution for your business. Send us a request at [email protected].
We are always happy to help!

Virtual banking (eWallet) account

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication?

E-wallet and money transfers

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances? How to contact PayDo customer support? How to close a PayDo account? Email notifications configuration How to change email? How to set-up a two-factor authentication? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password?