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FAQ

How can we help you?

faq

How to create a bank transfer?

To create a bank transfer go to the “Create Transfer” section on the left-hand main menu. You need the Bank Transfer section.

  1. Fill in all the information of the recipient’s account and bank information carefully. No need to enter a bank address – it is identified automatically by SWIFT code.  Make sure, you are using the correct IBAN when sending a payment. If you enter the wrong details, we will send the money to the wrong recipient and you will be charged the transaction fee. 
  2. In the Purpose of payment indicate a detailed description of paid goods or services with the indicated number and the document date, based on which the operation is provided.
  3. For commercial payments it is needed to indicate the number and date of the document based on which the transaction is provided (agreement, invoice, shipping document, etc.) and a detailed description of what type of product or service is being paid for.
    If your payment is not commercial – please indicate it in the appropriate checkbox.
  4. Upload documents confirming the payment and transfer amount.
  5. Please carefully check your billing details and payment details, as well as the amount and currency on the next page. There is no possibility to mark the sent payment.
  6. Confirm the payment with two-factor authentication, the funds will be debited from your account, and the payment will be processed.
    The average processing time for a money transfer is 2-3 business days (maximum 7 days). If necessary, we can ask additional questions when processing your translation.
  7. You can find the created payment and the history of all money transfers on the “List of Transfers” section of the main menu, Outgoing bank transfer tab.

money transfers

Beneficiary bank

E-wallet and money transfers

Virtual banking (eWallet) account

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions? How to add a bank card? What are the types of balances? Types of IBAN requisites If there are no funds on the balance, will the money for services be debited from the linked card? What is a transaction and what are payment statuses? What is a Negative Interest Rate? Templates and how to repeat a payment?

Your PayDo profile

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Verification

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Currency exchange

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Top up wallet

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