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FAQ

How can we help you?

faq

How to log in to PayDo for the first time?

By following the account activation link, you will be redirected to the login page. Enter your email and password.
Next, you will see a two-factor authentication page. It is important to switch it to the Google Authenticator or Authy applications (via the Settings page of your personal account).
Since none of the applications are connected yet, you will receive a one-time confirmation code to the email. The code has a 5 minutes validation time. If necessary, you can request it again.

Virtual banking (eWallet) account

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication?

E-wallet and money transfers

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances? How to contact PayDo customer support? How to close a PayDo account? Email notifications configuration How to change email? How to set-up a two-factor authentication? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password?