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FAQ

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faq

Payment history. List of transactions and export to PDF

You can find the history of money transfers on the List of Transfers page.

  • All transactions are grouped by type in separate tabs: Outgoing and Incoming bank transfers, Commissions, Transfers between PayDo wallets, Wallet Top Up and Compensate transactions.
  • For each of the transactions, you can monitor all the detailed information as well as the status of the payment.
  • You can use filters in the drop-down menu on the right-top corner, for more convenient work with the list.
    The search is available by the transaction ID, order number (ID sent by you), payer’s mail, date, payment method, currency and status, amount.
  • You can repeat outgoing bank payments and money transfers between PayDo users in two clicks without entering the payment details again, even if you did not save it as a template.
  • You can also export a list of payments or details of any special operation for a selected date range in PDF(no more than 31 days). The selected list of payments will be downloaded to your computer within a few minutes. Only successfully completed transactions are exported. Unsuccessful operations, if necessary, can be exported manually.

E-wallet and money transfers

Virtual banking (eWallet) account

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions? How to add a bank card? What are the types of balances? Types of IBAN requisites If there are no funds on the balance, will the money for services be debited from the linked card? What is a transaction and what are payment statuses? What is a Negative Interest Rate? Templates and how to repeat a payment?

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication? How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances?