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How can we help you?


Why was my account declined?

If your account verification status is “Rejected”, please, send us a ticket to investigate circumstances and discuss further actions to be taken.
You will be always informed about final status of your verification via a ticket or contact email.
This is a complex decision and influenced by many factors The most common reasons for failure during verification include but not limited:

  • The company provides illegal services/services or goods without the required license*;
  • the company or the manager/founder is registered in a country that is included in the list of countries under sanctions, or the FATF list;
  • false or false information was revealed when providing information about the beneficiary/manager;
  • incorrect or untrue information was indicated in the data or documents provided.

* Depending on the country in which you work, there are restrictions on the types of activities without licensing. In the event that your company provides services or products that are included in the list of licenses, you must provide the appropriate document.