How can we help you?
What are the types of balances?
The system has four types of balances for each accounting currency: USD, EUR, GBR, AUD. You can set up the main currency per your choice and see the sum of all balances in this currency.
If you use PayDo as online banking only, you can see Available and Partner balances at your Personal account.
- Available balance – active funds that can be used for all outgoing payments, including withdrawals and payments for account maintenance services.
- Partner balance – funds that are received during the affiliate program. The balance is active only when you connect a partner and they receive payments with a merchant account. You will receive a reward from each of their transactions – up to 10% of the profit from our commission.
You are free to transfer these funds from a Partner balance to the Available balance and withdraw them at any time. A minimum amount to be transferred to the available balance is 10.00 USD.
If you use a Business account, after enabling a project, you will be automatically added two more balance types:
- Rolling Reserve – it is a risk management strategy for merchant security, their clients and a bank, that provides payments, from potential losses: part of the funds from the transaction amount will be protected (withheld) to cover potential business risks associated with chargebacks. The amount of reserve is calculated based on the certain percent from the amount of each transaction, for example, from 5 to 10%. Current reserves are withheld for 3-6 months (the term depends on the type of merchant’s business) and will be released and transferred to the available balance at the end of this period.
- Pending balance (hold) is an amount frozen for a period of 5 to 14 days, during which we collect funds from all payment systems for transfer to your available balance. The period for which funds are held depends on the type of account, project history, turnover, industry, risk level and other factors that are considered during the project (website) verification.