Our website using cookies
We use cookies to optimize site functionality and give you the best possible experience. By using our website, you’re agreeing to the collection of data as described in our Cookie Policy.

FAQ

How can we help you?

faq

What are the types of balances?

The system has four types of balances for each accounting currency: USD, EUR, GBR, AUD. You can set up the main currency per your choice and see the sum of all balances in this currency.
If you use PayDo as online banking only, you can see Available and Partner balances at your Personal account.

  • Available balance – active funds that can be used for all outgoing payments, including withdrawals and payments for account maintenance services.
  • Partner balance – funds that are received during the affiliate program. The balance is active only when you connect a partner and they receive payments with a merchant account. You will receive a reward from each of their transactions – up to 10% of the profit from our commission.
    You are free to transfer these funds from a Partner balance to the Available balance and withdraw them at any time. A minimum amount to be transferred to the available balance is 10.00 USD.

If you use a Business account, after enabling a project, you will be automatically added two more balance types:

  • Rolling Reserve – it is a risk management strategy for merchant security, their clients and a bank, that provides payments, from potential losses: part of the funds from the transaction amount will be protected (withheld) to cover potential business risks associated with chargebacks. The amount of reserve is calculated based on the certain percent from the amount of each transaction, for example, from 5 to 10%. Current reserves are withheld for 3-6 months (the term depends on the type of merchant’s business) and will be released and transferred to the available balance at the end of this period.
  • Pending balance (hold) is an amount frozen for a period of 5 to 14 days, during which we collect funds from all payment systems for transfer to your available balance. The period for which funds are held depends on the type of account, project history, turnover, industry, risk level and other factors that are considered during the project (website) verification.

E-wallet and money transfers

Virtual banking (eWallet) account

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions? How to add a bank card? What are the types of balances? Types of IBAN requisites If there are no funds on the balance, will the money for services be debited from the linked card? What is a transaction and what are payment statuses? What is a Negative Interest Rate? Templates and how to repeat a payment?

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication? How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances?