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What is a transaction and what are payment statuses?
A transaction is a payment operation.
The transaction identifier (ID, TxID) is assigned to each transaction after it is generated and consists of alphanumeric characters. This code is generated individually and is unique for each transaction.
Its transfer to third parties is absolutely safe, since all information is encrypted, without the possibility of recovering the original data.
It usually takes 3 to 5 business days to process a transaction, although it may take up to 10 business days or longer. While waiting for a transaction, the transaction amount is deducted from your “available funds”, but this does not affect your “Total account balance”.
- Incoming and outgoing bank transfers, account replenishment transactions always have the status “Accepted”.
- If the status of the operation is different, the payment either has not yet been provided or has not been successfully completed. You can find full information on each operation, as well as the marks of managers who checked payments, in the payment details.
- Transfers between PayDo clients and account service fees do not have statuses. They are instant (do not require additional time to verify/send the payment) and are always successful, i.e. completed.
- If you use a merchant account and accept payments to your project (website), you can find a list of all operations and their statuses in the Transactions tab. If the payment status is “Accepted”, the operation is successful. You can find full information on each payment in its details.