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FAQ

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faq

What is a transaction and what are payment statuses?

A transaction is a payment operation.
The transaction identifier (ID, TxID) is assigned to each transaction after it is generated and consists of alphanumeric characters. This code is generated individually and is unique for each transaction.
Its transfer to third parties is absolutely safe, since all information is encrypted, without the possibility of recovering the original data.
It usually takes 3 to 5 business days to process a transaction, although it may take up to 10 business days or longer. While waiting for a transaction, the transaction amount is deducted from your “available funds”, but this does not affect your “Total account balance”.

  • Incoming and outgoing bank transfers, account replenishment transactions always have the status “Accepted”.
  • If the status of the operation is different, the payment either has not yet been provided or has not been successfully completed. You can find full information on each operation, as well as the marks of managers who checked payments, in the payment details.
  • Transfers between PayDo clients and account service fees do not have statuses. They are instant (do not require additional time to verify/send the payment) and are always successful, i.e. completed.
  • If you use a merchant account and accept payments to your project (website), you can find a list of all operations and their statuses in the Transactions tab. If the payment status is “Accepted”, the operation is successful. You can find full information on each payment in its details.

E-wallet and money transfers

Virtual banking (eWallet) account

How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions? How to add a bank card? What are the types of balances? Types of IBAN requisites If there are no funds on the balance, will the money for services be debited from the linked card? What is a transaction and what are payment statuses? What is a Negative Interest Rate? Templates and how to repeat a payment?

Your PayDo profile

How to contact PayDo customer support? How to close a PayDo account?

Verification

The list of documents to verify the account Business account verification Personal account verification Why was my account declined? How long does it take to verify an account? Risk level determination

Currency exchange

What currencies are available for exchange? Where can I exchange currencies? Email notifications configuration How to change email? How to set-up a two-factor authentication? How can I get and where can I find information about a bank account? What to indicate in the reference of outgoing bank payment? How to accept an incoming bank payment? How to create a bank transfer? How to transfer funds to another PayDo user? Payment history. List of transactions and export to PDF Is it possible to cancel a sent payment? Where to find payment commissions?

Top up wallet

What is the minimum amount to top up an account with? How to top up the account with bank details? How to top up the account with a card? How to add a bank card? Profile registration and activation How to log in to PayDo for the first time? How to change/Reset password? Why is my account verification pending? What are the types of balances?