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Complaints Handling Policy

Please see how to complaint below:

 

Complaints handling procedure of the Company covers 2 areas:
1) how we handle the complaints we receive from our clients, including records keeping

and reporting about complaints to the FCA; and

2) the role of the Financial Ombudsman Service dealing with complaints where the

Company’s clients are not satisfied with the Company’s response.

 

2.2. Our clients can complain:

  • by email [[email protected]]
  • by post letter / courier, to address Cambridge House, 16 High Street, Saffron Walden, Essex, England, CB10 1AX

 

2.3. We will review all the relevant documentation from our files and systems. Additionally we

may; as required, interview any employees or other persons involved in the process.

 

2.4. By the end of 8 weeks after the receipt of the complaint, we will send the complainant with a

final response with, where appropriate, offer of redress or remedial action or rejection of the

complaint, giving reasons for doing so, as well as inform the complainant that if he/she remains

dissatisfied with our response, he/she may further refer to the Financial Ombudsman Service.

 

2.5. After 8 weeks pass the complainant may refer its complaint to the Financial Ombudsman

Service, by details and contacts as follows: