Complaints Handling Policy UK

Please see how to complain below:

Complaints handling procedure of the Company covers 2 areas:
1) How we handle the complaints we receive from our clients, including records keeping

and reporting about complaints to the FCA; and

2) The role of the Financial Ombudsman Service dealing with complaints where the

Company’s clients are not satisfied with the Company’s response.

2.2. Our clients can complain:

• by email [customercomplaints@paydo.com]
• via the Contact Us section of paydo.com

2.3. We will review all the relevant documentation from our files and systems. Additionally we

may, as required, interview any employees or other persons involved in the process.

2.4. Within 8 weeks from the date the complaint was received, we will send the complainant a

final response with, where appropriate, offer of redress or remedial action or rejection of the

complaint, giving reasons for doing so, as well as inform the complainant that if he/she remains

dissatisfied with our response, he/she may further refer to the Financial Ombudsman Service.

2.5. After 8 weeks pass the complainant may refer his/her complaint to the Financial Ombudsman

Service, by details and contacts as follows:

• website: http://www.financial-ombudsman.org.uk
• postal address: Exchange Tower, Harbour Exchange, London, E14 9SR
• other contact details: http://www.financial-ombudsman.org.uk/contact/index.html