Payment Card Terms and Conditions UK

1. Terms and Definitions

1.1. Additional Security System: An online purchase security system requiring a one-time code sent to the Cardholder’s mobile device in addition to the card number, expiry date, static 3DS password and CVV code.

1.2. Agreement: This Card Supplement to the Terms and Conditions between PayDo and the Client.

1.3. Application: A form submitted by the Client to PayDo through the Personal Panel or other approved methods.

1.4. ATM: Automated Teller Machine.

1.5. Authentication  Method:  combination of static and 2FA (2 factor authentication) used for Client authentication and 3DS verification of the transaction.

1.6. Account: A payment account in the PayDo system that the Client opens and manages through the Personal Panel.

1.7. PayDo: Ecommerce Technologies LTD (No. 10844998) is authorised by the Financial Conduct Authority under the Payment Service Regulations 2017 (Register Reference 900916) for the provision of payment services.

1.8. Support Centre: available via support@paydo.com and via customer support inquiries for questions regarding Cards.

1.9. Card: An international payment debit card issued to the client of PayDo, linked to the Account and provided to the Cardholder under the Agreement. The Card can be physical or virtual.

1.10. Cardholder: An individual who has received and is authorised to use the Card as per the Agreement.

1.11. Personal Panel: PayDo’s online profile system for managing the Client’s Account.

1.12. Client: The natural person or legal entity in whose name the Account is opened and maintained.

1.13. CVV code: A three-digit security code for online purchases, either on the back of the physical Card or in the Client’s Personal Panel for a virtual card.

1.14. Delivery: Delivery of the Card to the address indicated by the Client in the Application.

1.15. FCA: The Financial Conduct Authority of the United Kingdom. More information can be found at fca.org.uk.

1.16. Fees: Charges payable by the Client for using PayDo services, listed in the website.

1.16.1. Exchange Rate Markup: An additional percentage fee applied to the currency exchange rate when converting funds between different currencies. This fee is included in the exchange rate displayed to the Client. Details of the current exchange rate markup can be found on the PayDo website.

1.17. Merchant: A business that accepts the Card as payment for goods and services.

1.18. Website: PayDo’s website available at www.paydo.com

1.19. Device: A smart device such as a smartphone via which PayDo Account may be accessed.

1.20. Digital Wallet: Dedicated customer area that stores a virtual version of the Card, allowing the Cardholder to make purchases without carrying physical cards. The Digital Wallet may not be accepted at all locations where the Card is otherwise accepted. The Cardholder may add or remove a Card from the Digital Wallet in accordance with the Digital Wallet provider’s instructions.

1.21. Parties: PayDo and the Client.

1.22. PIN code: A four-digit code known only to the Cardholder, used for authorising transactions with the Card. The PIN code is set by the user in the client cabinet upon issuance of the card.

1.23. Privacy Policy: PayDo’s policy governing personal data processing, available on the Website and subject to updates.

1.24. Reserved Amount: The amount of a transaction or Account operation that is not debited immediately because it is still being processed. The reservation period is up to 30 calendar days.

1.25. Statement: A document reflecting Account transactions, available in the Personal Panel or upon request.

1.26. Terms and Conditions (T&C): The terms and conditions governing the use of PayDo services.

1.27. Transaction: A transfer of assets, cash withdrawal, or payment for purchases/services using the Card, resulting in debiting or crediting the Account.This also includes the possibility of transaction cancellation in case of reversal or release.

1.28. Transaction Limit: A limit set by the Client within the limits established by PayDo, or directly by PayDo, on the type, amount, and period of a Transaction.

1.29. Unauthorised Debit Balance: A negative balance on the Account.

1.30. Unauthorised Transaction: A transaction not approved by the Client or Cardholder.

1.31. Issuer or Issuing Partner: Wallester AS (Wallester), payment institution and principal member of Visa that holds valid licence from Regulatory Body to provide payment instrument issuing services governed by their respective Terms and Conditions.

2. General Provisions

2.1. PayDo will facilitate the issuance of Card to the Cardholder, allowing them to perform transactions within the limits of the Transaction Limit and the available funds in the Account.

2.2. The Cardholder must use the Card in accordance with the Agreement and pay for services as outlined in the Fees and the Agreement.

2.3. The Agreement governs the relationship between PayDo and the Client regarding the Card’s issuance, use, and maintenance. Any legal matters not covered by the Agreement will be governed by the T&C, Privacy Policy, Fees, and the laws of England and Wales.

2.4. The Cardholder must not disclose information from the Agreement or related documents to third parties unless necessary for executing transactions.

2.5. Use of the Card and PIN code is governed by the Agreement, T&C, Privacy Policy, Fees, laws of England and Wales, and International Card Organisation (VISA) regulations.

2.6. The Card’s expiry date is indicated on the Card and is valid until the last day of the specified month.

2.7. The Card is linked to the Client’s Account.

2.8. By applying for the Card, the Client agrees to the terms of the Agreement, T&C, Privacy Policy, Fees, and any other relevant documents agreed upon by PayDo and the Client. If the Client disagrees, they should not apply for or use the Card.

2.9. Clients should print or download and keep a copy of the Agreement, T&C, Privacy Policy, Fees, and any other relevant documents for future reference. The current Agreement is always available on the Website.

2.10. PayDo is not responsible for the quality, safety, legality, or any other aspects of goods or services purchased with the Card. PayDo is not liable for losses from a Merchant refusing the Card, ATM issues, or payment delays processed by third parties.

3. Issue of the Card

3.1. To order the Card, the Client must submit an Application.

3.2. PayDo will review the Application as soon as possible. If approved, PayDo will arrange the issuance and send the Card. The status of the Card issuance can be viewed in the Personal Panel.

3.3. Physical Cards will be delivered to the Cardholder using the specified Delivery method. The Client must activate the received physical Card through the Personal Panel. Virtual Cards are activated immediately upon issuance and do not require any additional activation steps. Card details will be available in the Personal Panel.

3.4. When ordering the Card, the Client must have sufficient funds in the Account to cover the Fees for Card issuance and Delivery. Insufficient funds will result in the Application not being processed.

3.5. Fees for Card issuance and delivery are automatically deducted from the Account upon ordering. By default, the funds are deducted from the EUR balance. If there are insufficient funds in the EUR balance, the amount can be deducted from another currency balance of the client’s choice.

3.6. The Client may request multiple cards linked to the Account and designate additional Cardholders, who must pass PayDo’s identification/KYC process. PayDo reserves the right to refuse any Cardholder application without explanation.

3.7. Upon Card expiration the Client may request for the card renewal in the Client Panel.

3.8. The renewed Card will require confirmation of the delivery address and delivery method.

3.9. PayDo issues the Card with a PIN code to be set by the Client in the Client Panel. PIN code reminders may be sent via SMS. The PIN code is confidential and for the Cardholder’s use only. Virtual cards do not have a PIN code.

3.10. Cardholders can change the PIN code through the Personal Panel which additionally requires confirmation via an ATM. The first transaction with the new PIN must be made at an ATM to activate it.

3.11. To use the digital version of the Card for contactless transactions, the Cardholder must download a compatible Digital Wallet and follow the provided instructions.

3.12. PayDo may close the Card if it is not used for operations for six consecutive months, without refunding the Monthly Fee.

3.13. If the Card envelope is damaged or suspected of being accessed by unauthorised persons, the Cardholder must not activate the Card and should inform PayDo immediately for a replacement.

4. Use of the Card

4.1. Only the Cardholder named on the Card may use it. The Card and its details must not be transferred to others.

4.2. The Card can be used for transactions where Merchants accept it.

4.3. The Cardholder may use the Card for authorised transactions, including online or remote transactions.

4.4. Transactions must not exceed the available funds or established limits. Clients may request limit changes through the Personal Panel directly or via Support.

4.5. Transactions are authorised using the Card and a PIN code, Additional Security System, or Contactless functionality, depending on the Merchant’s system.

4.6. Cash withdrawals from ATMs require authorization with the Card and PIN code.

4.7. Some Merchants may require additional security systems for online transactions.

4.8. Authorised transactions as per clauses 4.5, 4.6, or 4.7 are deemed irrevocable.

4.9. The Card must not be used for illegal transactions or operations.

4.10. Transactions exceeding available funds will be rejected.

4.11. If at any time the Client incurs an Unauthorised Debit Balance, the Client is obligated to immediately add sufficient funds to their PayDo Account. PayDo reserves the right to take any legal action necessary to recover the following amounts, in the following sequence and order:

• Transaction amount.
• Fees related to the transaction.
• Currency exchange rate and fee (percentage markup) associated with the transaction.

4.12. Transactions must be executed in the Cardholder’s presence, and the Cardholder must verify and sign the transaction documents.

4.13. The PIN code entry is considered the Cardholder’s signature for transactions and is sufficient for client identification.

4.14. Before signing a transaction by means of entering a PIN code or CVV code, the Cardholder must verify the amount and all other transaction details to be correct. If any details are incorrect, the transaction should not be authorised by entering PIN code or CVV code.

4.15. Entering the wrong PIN code three times in a row at an ATM will suspend the Card. The Card must be replaced to prevent unauthorised use.

4.16. Entering the wrong PIN code four times in a row at Merchant locations will block the Card. The PIN can be unblocked at an ATM by entering the right PIN or changed in the Client Panel.

4.17. The digital Card must be used according to the service provider’s terms and must be protected from unauthorised access.

4.18. The Cardholder shall not use the Card if PayDo requests so.

4.19. The Card must be returned to PayDo if requested.

4.20. The Card must not be used after its expiry date and must be returned or destroyed.

4.21. Card details must not be electronically stored, sent, or uploaded unless required for transactions.

4.22. The Cardholder shall not use the Card for the same transactions if the previous transactions have already been rejected by any third party. Fees related to Transaction processing may be charged.

4.23. Client identification will be required when contacting support.

4.24. The Cardholder must not disclose the physical Card, Card Data, or Means of Authentication to any third party, except to the person accepting the payment for the duration of the Operation.

4.25. PayDo will never ask for card data or Means of Authentication via email, phone, or any other form of communication.

5. Storing the Card

5.1. The Card must be kept secure from third parties.

5.2. The PIN code must not be stored with the Card, as it constitutes gross negligence.

5.3. The Card must be protected from mechanical or electronic damage.

6. Loss of the Card

6.1. Lost or stolen Cards or devices storing the digital Card must be immediately blocked via the Personal Panel or reported to PayDo’s Support Centre.

6.2. Temporarily blocked Cards should not be reactivated if the PIN code was exposed. The Client is responsible for any transactions post-reactivation.

7. Suspending the Card

7.1. The Card can be suspended upon the Cardholder’s request.

7.2. PayDo may unilaterally suspend the Card for violations of the Agreement, unusual transactions, or at the request of authorities. The Client must return the revoked Card.

8. Transactions Using the Card

8.1. Transactions use funds from the Account’s multi-currency balance linked to the Card. The Available Balance displayed in the Client Panel is a sum of all currency balances, converted to EUR at the actual exchange rate. Necessary funds must be available as a sum of all currency balances. If the EUR balance is insufficient, the transaction will be processed using another currency balance, converted at the internal exchange rate – internal exchange. The priority will be to use the currency balance with the highest EUR equivalent first.

8.2.Currency conversions for external transactions use the International Card Organization’s rate, with details available on their website. For internal transactions involving non-EUR balance usage, an internal exchange rate will apply. In cases where a non-EUR invoice is processed, the external exchange rate will be used.

8.3. Conversion markup applies per the Fees schedule.

8.4. Authorised transactions accept the applicable exchange rates and fees. Disputes cannot be based on the exchange rate.

8.5. Transactions are authorised by providing Card details or through deliberate actions by the Cardholder.

8.6. Disputed transactions require submission of all relevant information to PayDo for review.

8.7. Insufficient funds for transactions must be covered immediately by the Client.

8.8 A transaction is created upon approval of the authorization, and the funds are blocked to secure the transaction. The final deduction of funds occurs after the clearing is completed, or the funds are returned to the available balance.

8.9. If funds were used from other currency balances with exchange during the approval of authorization, in the case of a full or partial refund or cancellation, the reverse exchange will not be performed. The refunded amount will be credited to the client’s balance in EUR.

8.10. Fees must be paid timely, with due payments deducted from the Account of the Client.

9. Complaints

9.1. Complaints regarding transactions should be submitted with clear details to PayDo via email to support@paydo.com or website form which can be found at paydo.com/contact-us-personal/

9.2. Complaints are investigated per PayDo’s procedure, with responses provided via email.

9.3. If unresolved, complaints may be referred to the Financial Ombudsman Service for eligible Clients.

10. Responsibility

10.1. The Client must comply with the Agreement and ensure the Cardholder does too.

10.2. Monthly statement checks are required to report unauthorised transactions.

10.3. PayDo is not liable for unauthorised transactions if not promptly reported.

10.4. Disputes for unauthorised transactions must be requested within 75 days if certain conditions are met.

10.5. The Client is liable for performed transactions. In cases of lost/stolen card transactions the liability lies entirely on the Client to block the Card in the Personal Panel.

10.6. Inaccurate information leading to Card issuance makes the Client responsible for resulting liabilities.

10.7. Liability exclusions apply for force majeure circumstances.

10.8. The Cardholder’s physical use of the Card serves as evidence of authorization unless proven otherwise.

10.9. PayDo is not responsible for losses from unauthorised transactions due to negligence in storing security features.

10.10. The Client is responsible for all Cardholder transactions.

10.11. PayDo is not liable for transaction refusals or third-party imposed restrictions.

10.12. The Client acknowledges the risks of using the Card and possible system errors.

11. Amendments to the Agreement

11.1. PayDo may unilaterally amend the Agreement with a two-month notice. If the Client disagrees they must submit an account termination request.

11.2. Fee amendments based on exchange rates or favourable changes for the Client may not follow the notification term.

12. Validity and Termination of the Agreement

12.1. The Agreement is effective upon the Client’s application submission and is indefinite unless terminated as specified.

12.2. PayDo may refuse to renew expired Cards under certain conditions at its own discretion.

12.3. Termination by PayDo or the Client requires the repayment of fees.

12.4. The Client can withdraw from the Agreement upon fulfilling obligations and submitting a termination request along with all linked Cards.

12.5. Termination is effective within 30 days of the request submission.

12.6. Mutual termination requires the procedure in clause 12.5.

12.7. PayDo reserves the right of immediate termination of services in instances of violation of terms contained in this Agreement by the Client and/or the Cardholder.

12.8. The Client must fulfil due payments upon receiving PayDo’s termination notice.

12.9. Client requests made by appropriate means of communication specified in this Agreement to prevent transactions will be honoured by PayDo within reasonable time.

13. Final Provisions

13.1. PayDo reserves the right to refuse Card issuance without explanation.

13.2. Section headings are for convenience and do not define the Agreement’s essence.

13.3. The Agreement is governed by the laws of England and Wales.

13.4. PayDo verifies provided information and may request additional information or confirmations from third parties as necessary.

13.5. Personal data processing and disclosure to third parties follow PayDo’s T&C, Privacy Policy, and applicable data protection rules.

13.6. PayDo may transfer claims and personal data for debt collection purposes.

This document ensures compliance with privacy and security requirements, providing clear instructions and responsibilities for both the Client and PayDo regarding Card use, transactions, and dispute resolution.