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Anna Lebedeva

Head of Customer Support

Anna Lebedeva is Head of Customer Support at PayDo. She has worked in customer support since 2016. Before PayDo, she was Head of Customer Support at Banxe. Earlier, at SE Ranking, she grew from Customer Support Specialist to Head of Customer Success & Support. Hanna holds a Master's degree from Kyiv National Linguistic University and speaks Ukrainian, English and Spanish. On the PayDo blog, she writes about IBANs, international transfers and online banking: how to find and use bank details and how money moves between countries.

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Articles

How to Find a SWIFT Code for Any Bank

How to Find a SWIFT Code for Any Bank
October 8, 2026

The 30-Second Summary When you think of it, digital finance is truly all about an exchange of codes – money hidden in chains of letters and numbers, but how to...
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Getting an IBAN in Canada: The Why and The How

Getting an IBAN in Canada: The Why and The How
October 8, 2026

The 30-Second Summary IBANs (International Bank Account Numbers) are the standards for internal money transfers in many countries, including the entirety of the EU, but Canada relies on a different...
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What Makes Online Banking So Popular?

What Makes Online Banking So Popular?
October 8, 2026

The 30-Second Summary Digital financial services have become an important part of everyday financial management. According to Statista, online and mobile financial services were widely used across major global markets...
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What Is Open Banking and How Does It Work?

What Is Open Banking and How Does It Work?
October 6, 2026

The 30-Second Summary What is open banking? This fairly new phenomenon in the world of financial technology is gaining a lot of traction, but what does it really mean, and...
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What Makes an IBAN Account Number Worth It?

What Makes an IBAN Account Number Worth It?
October 6, 2026

The 30-Second Summary The International Bank Account Number (IBAN) is the standard for international transfers. Today, IBAN account number is used in 88 countries. Before IBAN’s introduction, around 10% of...
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